Privacy and Anti-Spam Policy

Last updated: 29 October 2026

This policy explains how Astra One IT Solutions L.L.C ("Astra One", "we") collects and uses personal data through astraoneit.com and our services, and the rules we apply to every message sent through our messaging platform. We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data [confirm applicable laws, e.g. GDPR for EU contacts].

What we collect

When you use our contact form we collect your name, work email, company, phone number (optional), what you need, your message and whether you asked for an NDA, plus the page you sent it from, the referring page and any campaign (UTM) tags in the link. We do not use advertising cookies on this site [confirm analytics and cookie use].

How we use it

To reply to your enquiry, prepare a scope and quote, and manage our relationship with you. We do not sell personal data.

Where it is stored

Contact form submissions are stored in Google Sheets (Google), and new enquiry notifications are sent to our team via Emailit. [list any other processors, e.g. hosting provider, CRM]

Retention

We keep enquiry data for [retention period] after our last contact, then delete it.

Your rights

You can ask to access, correct or delete your personal data, or withdraw consent, by writing to [privacy@astraoneit.com].

Anti-spam policy

Astra One operates consent-based messaging only. Every customer using our SMS gateway and messaging services must:

• hold documented, verifiable opt-in consent from every recipient before sending marketing messages;
• honour opt-out requests (for example "STOP") on every message, promptly and without charge;
• send under a sender identity that matches the registered brand;
• complete sender ID, brand and campaign registration wherever the destination requires it, including with UAE mobile operators and for US A2P 10DLC and toll-free numbers;
• follow the UAE Telecommunications and Digital Government Regulatory Authority (TDRA) rules on unsolicited messages [confirm current TDRA policy and sending hours] and the messaging laws of each destination country.

We may suspend traffic that breaches these rules. To report unsolicited messages sent through our network, contact [abuse@astraoneit.com].

Contact

Astra One IT Solutions L.L.C, [registered address], Dubai, United Arab Emirates. Trade licence [licence number].